Topic
#troubleshooting
Articles about troubleshooting from the Abdohoo.App Solutions blog and help centre.
Allow the microphone for Samee, and why it needs HTTPS
Tap the star or Start listening, then choose Allow when the browser asks for the microphone. If you blocked it, re-allow it in the site settings. Browsers only share the microphone over HTTPS.
Why two phones read the same fabric differently
Each phone's sensor and image processing see colour differently. Shadecard corrects with a reference card and locked exposure, but small differences remain: measure a job on one phone.
Why Shadecard shows no recipe (family only, no close match, whites)
No recipe appears when there was no reference card (family only), when no library shade is within ΔE 9, or when the fabric is white or optically brightened. Each has a fix.
Couldn't get a clean reading: fix a rejected capture
A rejection names the guard that failed: photos that disagree, persistent glare, an overexposed card or an unreadable chart. Fix that one thing and tap Retake; no scan is used.